Complaints Procedure

We are committed to providing you with a high quality service that is both efficient and effective. However, if at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving please let us know by writing to the Company Secretary or alternatively we will provide you with the name of an experienced licensed insolvency  practitioner who will review matters independently and report back to you.

With regards to formal insolvency appointments if you are still not satisfied you can contact the Complaints Gateway operated by the Insolvency Service. Details of the Complaints Gateway are available at .The Complaints Gateway may then liaise with the Association of Chartered Certified Accountants who are the professional body who regulate our insolvency work.

If the complaint relates to a non-insolvency related matter then please contact the Company Secretary. If you are still dissatisfied please liaise direct with the Association of Chartered Certified Accountants.